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How trich88 Handles Your Personal Data

When you open an account with us, fund it through Touch 'n Go eWallet, Boost or GrabPay, or reach out to our support team, you share information with us.

Account data handled with carePayment channel privacy coveredYour rights, clearly explainedData retention policy includedContact path for data requests
trich88 How trich88 Handles Your Personal Data
HOW WE PROTECT YOUR ACCOUNT

Data Security, Cookies, Retention and Your Rights

We approach data handling as an operational responsibility, not a formality. Every layer of your account — from the moment you tap through on mobile to the point a GrabPay withdrawal is confirmed — sits behind authentication and encryption controls that we review and update as threats evolve.

Account Security

Your account login is protected by password hashing and optional two-factor authentication via OTP. Unrecognised login attempts trigger a verification step before access is granted to your account wallet.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your settings. You can clear or block cookies through your browser at any time; doing so may require you to log in again.

Data Retention

Account records are kept for as long as your account remains active and for a further period required by applicable rules. Once that period passes and no legal hold applies, data is deleted or anonymised.

Your Rights Over Your Data

You have the right to request a copy of your data, ask us to correct inaccurate records, or request deletion where no legal retention obligation applies. Submit requests through live chat or email.

DATA REQUESTS AND CONTACT

How to Reach Us About Your Data

If you want to access, correct or delete the personal data we hold on your account, contact us directly. Our support team handles data-related requests separately from general account queries, so your request goes to the right place without delay. Players in Kuantan and across Malaysia can raise data concerns through any of the channels below.

Team online

Live Chat

Start a live chat session from any page on trich88. Raise your data request there and our team will log it and follow up with a written response to your registered email.

Email Support

Send your data access or deletion request to our support address. Include your registered account email so we can verify your identity before processing any changes to your record.

Account Help Centre

Log into your account and navigate to the Help section for self-service options including reviewing what profile data is currently stored and updating contact details yourself.

Common Questions About Our Privacy Policy

These are the questions we hear most often about how trich88 collects, stores and handles personal data. If your question is not answered here, contact our support team directly through live chat or email.

We collect your name, email address, phone number and date of birth at registration. Identity verification may require a document upload. Payment activity via Touch 'n Go eWallet, Boost or GrabPay is also logged against your account record.

We share data only with payment processors — such as those handling DuitNow or FPX transfers — and only to complete your transaction. We do not sell personal data. All third-party processors operate under contractual data-protection obligations.

Data is retained while your account is active and for a further period set by applicable rules. Once that period expires and no legal hold applies, records are deleted or anonymised. You can request details on specific retention periods via email.

Yes. Submit a data access request through live chat or by emailing our support address with your registered account email. We verify your identity first, then provide a summary of the data we hold within a reasonable timeframe.

Contact us via live chat or email with a deletion request. We process it once identity is confirmed and where no legal retention obligation applies. Data tied to unresolved transactions may be retained until those are settled.

We store transaction references and timestamps to match deposits and withdrawals to your account. We do not store full wallet credentials. Payment authentication happens directly through the Touch 'n Go eWallet or Boost platform, not through our servers.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.